If you need to update your deposit account for Storable Payments, please reach out to our Support Team. If you are planning to close your current bank account, please wait to do so until you verify you are receiving your credit card deposits in your new account.
In order to maintain the security of your account and prevent unauthorized changes, we require the following steps be followed:
Send us a request for the change
Your Merchant Account Owner must send an email to firstname.lastname@example.org from the email address used to set up your merchant account. The Merchant Account Owner is the contact who provided their information during your merchant account setup.
In the email, please include a voided check or bank letter for your new bank account clearly showing the following information:
- Name on the account
- Routing number
- Account number
Complete an authorization form
Once we have received your request, we will provide a bank change authorization form that must be signed by the Merchant Account Owner. In the authorization form, we will ask you to confirm your current banking information and the changes being made.
A copy of the owner's drivers license must be submitted with the completed form. These documents must be sent from the Merchant Account Owner's email address that was used to sign up for your merchant services account.
Please be aware that the request can take 24 to 48 hours to be completed.