The following is a list of improvements released for SiteLink. Be sure to run a live update to apply these changes as they become available.
December 17, 2024
Updated login experience
This update includes security enhancements, so your SiteLink login experience will change on Tuesday, December 17th. The login page currently requires your Corp code, location code, username, and password all at once. After our update, your password field will no longer appear initially. You'll first enter your Corp code, location code, and username, and click Login. On the next screen, your password field will display. This change will affect SiteLink Web Edition and MyHub.
New SiteLink Web Edition login experience:
Step 1: |
Step 2: |
November 19, 2024
eSign Document Improvements & Bug Fixes
We’ve made improvements to the new eSign functionality within SiteLink. If you are using the new eSign, you'll see these updates. We resolved a bug that prevented a bulletin board message from posting after a tenant signs an eSign document. We’ve also optimized the location of the eSign Date Picker and enabled eSign email functionality for all signed documents for prompt & timely tenant communication.
📖 For more information, read our eSign FAQ.
November 13, 2024
Upgraded eSign experience
We've released a new and improved eSign experience. Our upgraded eSign brings faster performance, a modernized user experience, and improved mobile responsiveness, making the document signing process smoother and more intuitive for your tenants.
📖 For more information, read our eSign FAQ.
October 14, 2024
eSign improvements
If you’ve already been upgraded to the new SiteLink eSign experience, you’ll see a number of improvements to the navigation and signing process. The updates simplify navigation and make document signing easier and more straightforward.
The improvements include:
- A new welcome screen: Customers will initially see a welcome screen that clearly lists the documents to be signed.
- Simplified navigation: You can now scroll through each document in its entirety without needing to click through individual pages.
- Easy application of signatures: Customers will click a Start button to create their signature once and start signing. They can jump to the next field to be signed by tabbing or clicking Next. The tenant will then simply click each field to apply their signature.
- Improved user interface: We resolved an issue with the size of the signing fields so they don’t block other text, made fields that need to be signed easier to find in the document, and added an asterisk to required fields.
You can see the new eSign experience in our article: SiteLink eSign.
October 7, 2024
Storable Insurance: Auto-Protect enhancements
We've updated the Auto-Protect experience so that tenants will enter the Auto-Protect enrollment flow if they have signed the Auto-Protect agreement and have expired or expiring proof of insurance or if Storable Insurance drops off the unit.
Any current tenants who meet that criteria will enter the Auto-Protect workflow and begin to receive Auto-Protect emails. Learn more about the new customer experience in our Help article: The tenant experience when enrolled in Auto-Protect.
September 10, 2024
Discounts applied to reservations in SiteLink Web Edition
We resolved an issue that prevented discount plans applied to reservations in SiteLink Web Edition from appearing when the reservation was reopened on the SiteLink Web Edition Lead to Lease screen.
Crediting insurance charges (Storable Insurance)
We resolved an issue that prevented operators using Storable Insurance from crediting insurance charges.
July 9, 2024
Access Control: Contactless Entry app
We released a new Contactless Entry app for Access Control customers. Once installed on your tenants' smartphones, this app enables access to entry points with one-tap convenience. The Contactless entry app eliminates the need to remember gate codes, cards, and fobs, providing a seamless experience to open facility gates. For more information, please visit the Contactless Entry help article.
June 25, 2024
Navigating between locations in reports
We resolved an issue that prevented locations from being displayed in the left-side navigation bar when running some reports in Corporate Control Center.
API speed improvements
We’ve improved the response time of our APIs by up to 80%, depending on the type of integration. This improves the efficiency of the entire integration ecosystem with other solutions in the Storable portfolio, as well as 3rd party or custom-built applications, and will help streamline your operations significantly.
Storable Insurance: Accessing ledger settings when exempt from Auto-Protect
We resolved an issue that prevented tenants from accessing ledger settings or editing charges when moving a tenant into multiple units who was exempt from Auto-Protect with Extension as the reason and no end date.
Storable Insurance: Canceling proof of insurance in myHub
We resolved an issue that prevented operators from canceling proof of insurance in myHub.
June 13, 2024
Credit entry reverts to $0
We resolved an issue that caused credits entered on a charge to revert to $0 when the charge was partially paid by a refund.
Storable Payments: CC Deposits and Fees filters
We updated the myHub CC Deposits and Fees page to retain any filters you apply after navigating to a transaction.
May 14, 2024
Verify AVS button
We resolved an issue that caused an error message to be shown when the Verify AVS button was used to check AVS status.
April 30, 2024
Storable payments: Issue ACH refunds
You can now issue ACH voids and refunds directly from SiteLink myHub Corporate Control Center, rather than issuing the refund via cash or check.
📖 Read more about reversing payments with Storable Payments in our article: How do I void or refund a payment?
April 22, 2024
Improved email batch processing
We've improved our email batch processor so that it will run more quickly and reliably.
March 19, 2024
Overlock tasks
We resolved an issue that prevented past-due tenants from displaying in Overlock Tasks if the overlock setting was manually removed in Ledger Settings.
Overlock event notes
Overlock events will now appear in tenant notes and the Walk Thru report when Overlocked is checked or unchecked in Ledger Settings.
Login speed
We improved data refresh speed to help you log into SiteLink faster.
February 15, 2024
Update to the User Edit screen in Corporate Control Center
When editing a Corporate Control Center (CCC) user from Corporate Users and Rights > User > Edit, you will now click Change Password before entering a new password.
Download the latest version of SiteLink for CCC to apply this update and see the new button before attempting to update any passwords.
January 10, 2024
Payments for future charges
We resolved an issue that prevented payments from being processed for future charges when "All units" was selected and insurance was enabled for the units.