If you use Storable Payments as your payment processor and have ACH enabled as a payment method, you can see ACH returns in SiteLink myHub.

Log into SiteLink myHub Corporate Control Center and click Payments from the menu on the left side of the screen to expand the Payments options. Click ACH Returns.

The page will automatically be populated with ACH Returns between the first of the current month and the current date at all facilities on your account. You can filter your results by changing the Start Date and End Date and/or selecting a facility from the Facility dropdown menu. Then, click Apply to apply those filters.

Each line item can be expanded by clicking the down caret to show tenant and unit details.

Click Export in the top right corner of the screen to export the data.

Columns

• Facility: The facility where the ACH payment occurred. 
• Pay Date (EDT): The date the transaction was initiated in SiteLink.
• ACH Return Date: The date the ACH return was reported by the Storable Payments processing bank.
• Paid By: The Cardholder's name.
• Processed Amount: The amount of the return.
• Status: The status of the return. You can see statuses in our article: Transaction statuses and funding times
• Reason: The reason for the return.
• Deposit: The date the ACH return is settled into your bank account. If the ACH return hasn’t been settled, the column will be blank for that ACH Return.