⚠️ Storable ID is being tested by a small number of customers and is not yet available to all customers.

This guide is intended for owners who are enabling Storable ID. Before enabling Storable ID, we recommend reading our pre-configuration guide and FAQ and discussing the configuration options with other owners at your organization (if any). Once you’re ready to enable Storable ID for your organization, we recommend communicating with owners and your employees about the upcoming change to prevent login issues and ensure a smooth transition.

What to tell your organization

Owners

Users with the Owner role in SiteLink by Storable and access to all facilities on your account can enable Storable ID. If there are multiple owners on your account, discuss the following:

• Who will enable Storable ID. It is important that only one person enables and configures Storable ID. 
• When you will enable Storable ID. 
• Whether Storable ID will be required or optional.
• The settings and requirements you want to implement for Storable ID user accounts and Multi-Factor Authentication.

Non-admin users

Communicate the following to your employees before enabling Storable ID:

• When you will enable Storable ID.
• Why you chose to implement Storable ID. We’ve included a blurb in the communication template below, but we encourage you to make it specific to your organization.
• Whether Storable ID is required or optional. If you choose to make Storable ID optional initially but will require it later, communicate that timeline.
• What email and username employees should use. The email and username will be the same for users with individual company email addresses.
  • If your employees will be using shared email addresses to log in:
    • Each employee who shares an email address will need to create a unique username. The username doesn’t have to be a valid email but must be formatted as an email address (Ex: john.doe@yourcompany.com). We recommend identifying the username format you wish your employees to use and communicating this to them.
    • Employees with a shared email will not be able to reset their passwords via email and may be required to contact an owner for a temporary password.
    • Employees with a shared email cannot use email as a method for Multi-Factor Authentication (MFA).
    • If employees with a shared email make too many login attempts, they will need to contact an owner to unlock their account.
      
      
• Which multi-factor authentication methods can be used. If using Google Authenticator or Okta Verify, you may want to encourage employees to download the app beforehand.
• What lockout and re-authentication settings your organization will use.
• If there were screens users previously accessed by entering their SiteLink login credentials, they will now use a PIN. They will be prompted to set your desired PIN at first use.
• Who at your organization to contact if they need help. SiteLink Support cannot assist with Storable ID log-in issues.

Communication template

We’ve included a template below that you can use to communicate with your team. However, we recommend customizing it for your organization. 

⚠️ Placeholder text is highlighted in red and should be replaced. Helper text is highlighted in yellow and indicates selections that should be made to align with your configuration settings.

Hi Team,

We are planning to implement Storable ID with Multi-Factor Authentication for our SiteLink software on [ENTER DATE YOU PLAN TO SET IT UP]. Storable ID utilizes Multi-Factor Authentication (MFA) for enhanced security to help protect our business against cyberattacks and to comply with Payment Card Industry Data Security Standard (PCI DDS) requirements.

What does this mean for me?

When you log in to SiteLink on [DATE], you will be prompted to set up a Storable ID to continue. You are or are not required to set up a Storable ID to log into your software on that date. Here are the details you’ll need to know about setting up a Storable ID:

Setting up your account:

Note: If a user sets up Storable ID when they log into SiteLink Web Edition, they are prompted to set up Storable ID again when they log into SiteLink Corporate Control Center and/or myHub. At this point, they need to choose they already have a Storable ID and log in, to link the two accounts. The same scenario applies if they initially log into Corporate Control Center / myHub then log into SiteLink Web Edition.

• If you do not utilize shared email at your organization, include this information: You will use your assigned email address ending in @yourdomain.com as your email address and username.
• If you do share emails at your organization, such as a single store-level email, include this information: Please enter [store-level email address] as your email address. Create a username in the following format: firstname.lastname@[your domain.com]
• If you are utilizing the Security Log On feature and require users to re-enter their SiteLink login credentials for some actions, include this information: You will now use a PIN to perform password-protected actions. You will be prompted to set your desired PIN at first use.

Multi-Factor Authentication:

• Our organization requires [email, Google Authentication, and/or Security Key or Biometric Authentication] for MFA. SiteLink has a helpful article with instructions to set up MFA: Storable ID Multi-Factor Authentication setup.
• You will be required to reauthenticate with the MFA method every [enter the number you entered in the Multi-factor challenge frequency section of the onboarding wizard] days.
• If you will be selecting “Yes, lock users out of failed attempts”: You will be locked out of SiteLink after [enter your lock-out policy for failed attempts] failed login attempts. If you are locked out, please contact [the owner’s name or names] to unlock your account. 

What should I do if I need help?

• You can find instructions on how to create your Storable ID in this Help Article: Setting up your Storable ID: Non-Admins.
• SiteLink support is unable to help with Storable ID login issues. If you are unable to log in to SiteLink or have any other issues accessing your software after creating your Storable ID, please contact [owner name] at [owner contact details].