All website customers have a tracked phone line automatically activated and integrated with the Storable Edge platform. You’ll handle calls on your tracked phone line from the facility level of Edge.

To access your Phone Calls tab, click the Edge logo in the upper left corner of your website admin and click Calls & Reviews. 

Phone Calls Tab

All calls to the integrated tracked phone number are stored in the Phone Calls tab. Here you can see the caller ID information gathered from the call, the date and time of the call, and listen to the call recording. To listen to a call, just click the triangular play button.

In order to listen to phone call recordings, a user must have their user permissions defined to include Receive call notifications and listen to recordings.

⚠️ In order to ensure PCI compliance, sensitive data such as credit card or bank account information should not be collected on a recorded call.