⚠️  This article is applicable to customers using 3rd party gate integrations. This article does not apply to Storable Access Control users. 

If tenants who should be locked out at the gate are not, or new tenants cannot access the gate, the gate most likely needs to be refreshed. 

1. In SiteLink Web Edition, click Setup.
2. Click Gate Setup.
3. Under Update Gate on the right, click All Tenants.
4. Check to be sure the refresh worked by testing a tenant gate code at the gate.

If you get an error, please note the error and then reach out to Tech Support for help troubleshooting at support@sitelink.com.