SiteLink Web Edition keeps a local cache database on your computer. If one of the following occurs, you may need to perform a reset to ensure this data is syncing correctly from the server.
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You have multiple computers and a transaction shows on 1 computer but not the other/s.
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You receive a data error when you try to login to SiteLink.
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You receive an initialization error when logging in SiteLink.
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SiteLink is running slowly
If you are logged into SiteLink Web Edition
| 1. Click Tools in the top right corner of the screen and then click Refresh Data. |  |
| 2. You will see a popup message asking if you are sure you want to refresh the local cache database. Click Yes. |
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3. Once the process is complete, you will receive a message confirming that the data was successfully refreshed.
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If you are not logged in to SiteLink Web Edition
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1. Open the SiteLink Web Edition login screen but DO NOT ATTEMPT TO LOGIN. |
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| 2. Click Maintenance. |  |
| Click Reset Local Database. |
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| Click OK from the pop-up. | |
| Click Launch LiveUpdate. |  |
| Follow the prompts to agree to the license agreement and complete the update. Then, restart your computer and attempt to log into SiteLink. | |
If you are still receiving the error messages or data is not syncing between computers after performing the reset, reach out to the SiteLink Tech Support team at support@sitelink.com for assistance.