Follow the instructions below to reprint a past due letter or invoice. You can find instructions to reprint a letter other than a past due letter in our article: How do I reprint a letter?
Reprint a past due letter
In order to reprint a past due letter, you first need to reverse the past due notice for the customer/s.
1. From the Operations screen in SiteLink Web Edition, click Tasks and Letters. | |
2. Click Reverse: Past Due Notice under Select a Task in the top left corner of the screen. |
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3. Click the checkbox for each tenant you need to reverse from the list and click Process. | |
4. Select Past Due Notice from the Select a Task menu. Select the tenant/s you just reversed and click Process. |
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5. On the next screen, click Custom and then select Print, Email or Mail Service depending on how you would like to send the notice. Click Process. |
Reprint an invoice
1. From the Operation screen, click Invoice. | |
2. Click the Unpaid Invoices tab and then check the boxes to select the tenant/s you need to reprint. Click Process. |
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3. You will then be able to select a delivery method for the invoice. Select Custom and then check the method of delivery that you would like to use. Click Process when you’re done. |
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Note: Following these steps to reprocess an unpaid invoice will not create a double charge on the account.