Follow the instructions below to reprint a past due letter or invoice. You can find instructions to reprint a letter other than a past due letter in our article: How do I reprint a letter?
Reprint a past due letter
In order to reprint a past due letter, you first need to reverse the past due notice for the customer/s.
|1. From the Operations screen in SiteLink Web Edition, click Tasks and Letters.|
|2. Click Reverse: Past Due Notice under Select a Task in the top left corner of the screen.||
|3. Click the checkbox for each tenant you need to reverse from the list and click Process.|
4. Select Past Due Notice from the Select a Task menu.
Select the tenant/s you just reversed and click Process.
|5. On the next screen, click Custom and then select Print, Email or Mail Service depending on how you would like to send the notice. Click Process.|
Reprint an invoice
|1. From the Operation screen, click Invoice.|
|2. Click the Unpaid Invoices tab and then check the boxes to select the tenant/s you need to reprint. Click Process.||
|3. You will then be able to select a delivery method for the invoice. Select Custom and then check the method of delivery that you would like to use. Click Process when you’re done.||
Note: Following these steps to reprocess an unpaid invoice will not create a double charge on the account.