How do I process a merchandise purchase for a non-tenant when using Storable Payments?

⚠️ This article is intended for SiteLink clients who are using Storable Payments as their payment processor. We are constantly adding new features and bug fixes to Storable Payments, so be sure to run SiteLink Web Edition updates whenever they are available.

 

In SiteLink Web Edition

Merchandise (POS items) must have been previously set up as an inventory item before you can take a payment for the item.

1. From the Operations screen In SiteLink Web Edition, click Merchandise Purchase.
2. Select the item, click Add to shopping cart and then click OK.

3. Enter the credit card information under Payment in the top right-hand corner and then click OK to process the payment. 

Note: Make sure to follow security best practices when taking credit card payments from non-tenants to prevent issues with chargebacks. 

 

4. You will be prompted to enter the tenant's Billing Address and credit card CVV. These fields are required when processing a one-time payment that is manually entered into the software. If you have already entered the CVV in the CVV2 field on the previous screen, it will be auto-filled in the pop-up.
If the tenant’s Billing Address is the same as the tenant's address on file, you can click Auto-fill with tenant address to fill in the postal code and billing address fields.

 

In SiteLink myHub

1. From the Home Screen, click the Merchandise drop-down menu to expand it and then Merchandise Purchase
2. Select the Merchandise that the customer is purchasing, click Add to shopping cart and then OK when you are done. 

3. Enter the customer’s credit card information in the Make a Payment section and click Submit to complete the payment. 

4. You will be prompted to enter the tenant's Billing Address and credit card CVV. These fields are required when processing a one-time payment that is manually entered into the software. If you have already entered the CVV in the CVV2 field on the previous screen, it will be auto-filled in the pop-up.

 

If the tenant’s Billing Address is the same as the tenant's address on file, you can click Auto-fill with tenant address to fill in the postal code and billing address fields.

 

 

 

 

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