The following is a list of improvements released for Storable Payments. Be sure to run a live update to apply these changes as they become available.
December 13, 2022
Credit Card Roll Report load time
We resolved an issue that was causing users to experience long load times when viewing the Credit Card Roll Report.
ACH Return Codes
We’ve added Return Codes to the ACH Batched Transactions report to give you information about why ACH transactions have been returned.
Statement PDF Deposits and Fees
We resolved an issue that was causing the Deposits and Fees section of the Statement PDF download not to include deposits.
SiteLink MyHub Statements page
We resolved an issue that was causing the Statements page in SiteLink MyHub to sort results inconsistently, rather than in descending order by Statement Date.
November 15, 2022
We resolved an issue that was causing users to be unable to void or delete offline payment receipts.
October 25, 2022
Printable monthly statements
We made monthly statements printable from SiteLink myHub so hard copies can be shared with company employees who do not use SiteLink. Learn more in our article: Where can I find my Storable Payments data?
Chargeback Contact Email
Please check that we have the correct Chargeback Contact Email on file so that the correct person at your company is notified in the case of a chargeback. You can find instructions and more information about chargebacks in our Help Article.
We resolved an issue that was causing voided receipts not to be deleted in SiteLink in certain circumstances.
Refunds from Ledger Adjustments
We resolved an issue that was causing users to be unable to process refunds from Ledger Adjustments in SiteLink Web Edition because they received an error message: "You must allow at least one payment method".
August 23, 2022
Bank Information screen during onboarding
We resolved an issue that was causing some users to be unable to access the Bank Information screen in SiteLink myHub when getting started with Storable Payments.
August 9, 2022
Missing AVS reminder
We’ve removed the Missing AVS reminder that previously alerted you about Auto-Billing customers who did not have a billing address associated with their payment method. Collecting a billing address is still required when you save a new credit card as best practice for fraud reduction and to reduce decline rates. However, if you had saved credit cards prior to our AVS updates last year when this information became required, we will use the tenant's address on file as their billing address.
Please note: This update only applies to the Missing AVS reminder. The AVS Mismatch reminder has not been removed.
July 12, 2022
Manual payment with card on file
We resolved an issue that was causing an error when users attempted to process a manual payment with a card on file.
Web Template payments
We resolved an issue that was causing an error when some tenants attempted to make a payment through the SiteLink Web Template.
Refund at move out
We resolved an issue that was causing an error when some users attempted to process a refund at move out.
July 6, 2022
Add and edit a chargeback email address
You can now add and update a Chargeback Contact Email in SiteLink myHub Corporate Control Center to ensure the correct contact at your company will be notified in the event of a chargeback. To update your Chargeback Contract Email, log into SiteLink myHub Corporate Control Center and navigate to Payments and then Chargebacks. Enter the email address you'd like us to contact in the Chargeback Contact Email field and click Save.
Use the Location dropdown menu to switch between locations on your account and set the correct chargeback email address for each.
Please note: We do not currently support sending chargeback notifications to multiple email addresses. If multiple people at your company need to receive chargeback notifications for each location, we recommend setting up a distribution list and using that email address as the Chargeback Contact Email.
You can learn more about our chargeback process in our article: What is the chargeback process for Storable Payments?
June 28, 2022
Pre-populate cardholder name
We made a change to the Process Credit Card screen so the tenant name will automatically be populated in the Cardholder Name field.
June 14, 2022
Allow voiding transactions only
We have added a new setting that allows you to give users permission to void payments (reverse it before your deposit cut-off time) without also giving them permission to issue refunds in SiteLink. The new setting can be found by navigating to Security Levels > Other. Under the Refunds section, you will see a new checkbox to Allow voiding transactions only (for payments made same-day before bank settlement.)
A user with void only permission can void a payment as usual. If the payment has settled and it is too late to void the payment, they will see an error preventing them from moving forward.
May 25, 2022
Add and edit a chargeback email address
We added a Chargeback Contact Email field to SiteLink myHub to allow you to add and edit the email address used for chargeback notifications. Adding an email address for chargeback notifications allows the correct contact at your company to be notified in the event of a chargeback. The field is located on a new Chargebacks tab that can be found by navigating to Payments and then Chargebacks. A different email address can be set for each location on your account by using the Location dropdown menu.
Please note: We do not currently support sending chargeback notifications to multiple email addresses. If multiple people at your company need to receive chargeback notifications for each location, we recommend setting up a distribution list and using that email address as the chargeback notification email.
📖 You can learn more about our chargeback process in our article: What is the chargeback process for Storable Payments?
May 17, 2022
Verify AVS button
We have added a Verify AVS button to the Auto Billing setup screen. This button can be used to verify AVS prior to saving a credit card on file.
Please note: Including AVS information is not required for Auto Billing however, including it can help decrease credit card decline rates. If you enter AVS information when adding a customer's credit card on file, Storable Payments will automatically verify AVS when you click OK to save. It is not required that you click the Verify AVS button prior to saving a credit card on file.
Additionally, after saving a card on file, the Credit Card Roll report in SiteLink Web Edition will now show the AVS status.
April 19, 2022
We’ve updated decline messages so you will receive clear explanations and instructions when a payment fails. This will help you know what action to take so the next attempt to take the payment is successful.
January 25, 2022
Credit Card Roll report
We resolved an issue that prevented some users from running the Credit Card Roll report in some instances.
Refunding reservation fees
We resolved an issue that prevented some users from refunding reservation fees in some instances.
January 11, 2022
We've added a new column to the Transactions screen in SiteLink MyHub called Transaction Type. This will display whether each transaction was a sale, refund, or void.
Credit Card Payments report
We resolved an issue that was causing failures when attempting to run the Credit Card Payments report in SiteLink Corporate Control Center.