May 25, 2022
Add and edit a chargeback email address
We added a Chargeback Contact Email field to SiteLink myHub to allow you to add and edit the email address used for chargeback notifications. Adding an email address for chargeback notifications allows the correct contact at your company to be notified in the event of a chargeback. The field is located on a new Chargebacks tab that can be found by navigating to Payments and then Chargebacks. A different email address can be set for each location on your account by using the Location dropdown menu.
Please note: We do not currently support sending chargeback notifications to multiple email addresses. If multiple people at your company need to receive chargeback notifications for each location, we recommend setting up a distribution list and using that email address as the chargeback notification email.
📖 You can learn more about our chargeback process in our article: What is the chargeback process for Storable Payments?
May 17, 2022
Verify AVS button
We have added a Verify AVS button to the Auto Billing setup screen. This button can be used to verify AVS prior to saving a credit card on file.
Please note: Including AVS information is not required for Auto Billing however, including it can help decrease credit card decline rates. If you enter AVS information when adding a customer's credit card on file, Storable Payments will automatically verify AVS when you click OK to save. It is not required that you click the Verify AVS button prior to saving a credit card on file.
Additionally, after saving a card on file, the Credit Card Roll report in SiteLink Web Edition will now show the AVS status.
April 19, 2022
We’ve updated decline messages so you will receive clear explanations and instructions when a payment fails. This will help you know what action to take so the next attempt to take the payment is successful.
January 25, 2022
Credit Card Roll report
We resolved an issue that prevented some users from running the Credit Card Roll report in some instances.
Refunding reservation fees
We resolved an issue that prevented some users from refunding reservation fees in some instances.
January 11, 2022
We've added a new column to the Transactions screen in SiteLink MyHub called Transaction Type. This will display whether each transaction was a sale, refund, or void.
Credit Card Payments report
We resolved an issue that was causing failures when attempting to run the Credit Card Payments report in SiteLink Corporate Control Center.