⚠️ If you are not using the Storable Insurance Audit Letter program and would like to get started, please reach out to the Storable Insurance team at Insurancecare@storable.com.

What is the Storable Insurance (Bader) Audit Letter Program?

The Audit Letter Program allows you to safeguard your tenants in the event of a loss while minimizing work for you. The program easily enrolls your current tenants in insurance coverage if they did not purchase insurance or provide proof of insurance at move-in. We’ll automatically send letters to your uninsured tenants notifying them that they will be enrolled in your store’s lowest cost coverage plan if they do not provide proof of private insurance or select other coverage by the deadline indicated. 

Letters to tenants

The following letters will be sent to tenants who are included in the Audit Letter Program:

1. On the start day of your Audit Letter Program, we’ll send a letter to uninsured tenants. The letter notifies them that, if they do not provide proof of private insurance or opt into coverage, they will be automatically enrolled in coverage. 
2. 2 - 3 weeks later, uninsured tenants will receive a second reminder letter in the mail.
3. After the deadline date, uninsured tenants will receive a welcome email (if there is one on file) or letter notifying them that they’ve been enrolled in coverage. 

Status updates

SiteLink will remove tenants automatically from the Audit Letter Program if tenants move out, provide proof of coverage, or select coverage. If there are tenants you do not want to include in the Audit Letter Program, you can opt them out and allow them not to carry insurance coverage. Be sure to opt those tenants out using the instructions below prior to the start date of your Audit Letter Program so they do not receive notifications. 

• Opt a tenant out
• Record proof of private insurance
• Record coverage selection

How do I opt a tenant out of the Audit Letter program?

There may be instances where you would prefer to opt a tenant out of the Audit Letter Program and allow them not to carry insurance coverage. Follow the instructions below to opt them out. 

1. Log into the Audit Letter Program portal at tiaudit.com with the credentials provided by the Storable Insurance team.  Please note:  You must use Google chrome when logging into tiaudit.com. Please log out when you are done using the portal and log back in each time you use it to ensure you are using the most up to date version of the program and establish a fresh connection with the server each time.
2. Click Master Tenants List.
3. Click the pencil icon in the Status column for the tenant you wish to opt out.
4. Click the Opted Out radio button and then click Save.

You do not need to make any other changes to tenant status in the Audit Letter Program portal. If a customer requests a specific coverage amount or responds with proof of private insurance, enter the information in your software using the instructions below. They will automatically be removed from the program and won’t receive any further letters. When you move a tenant out in SiteLink, they will automatically be removed from the program as well. 

How do I record proof of private insurance in SiteLink?

If a tenant provides proof of private insurance, follow the instructions below to record the policy information in SiteLink. This will automatically remove the tenant from the Audit Letter program and they will not receive further notices. 

1. Navigate to Payments in SiteLink Web Edition. 2. Select the correct tenant from the list of tenants and click Next.
3. Click Insurance in the bottom right corner of the screen.
4. Enter the tenant’s policy details in the Proof of Insurance section. Complete all fields in this section.
5. Click Create New Proof, then click OK to exit the screen.
If you do not see the Proof of Insurance section, the setting to accept private insurance needs to be enabled in your software.  To enable the setting, navigate to Site Setup and click Insurance and Protection Plans.
Click Setup under Bader.
Check the box next to Enable tenant proof of insurance and click OK.  When you navigate back to the Insurance page, you should now see the Proof of Insurance section.

How do I record coverage a tenant selects?

If a tenant asks to be enrolled in a particular coverage plan, record their selection in SiteLink using the instructions below to opt them out of the Audit Letter Program going forward. 

1. Navigate to Payments in SiteLink Web Edition. 2. Select the correct tenant from the tenant list and click Next.
3. Click Insurance in the bottom right corner of the screen.
4. Select the policy the tenant has selected from from the Insurance Policy section.
5. Click Create New Policy and then OK to exit the screen.