Auto-Protect is available to facilities that use Storsmart or Bader as their insurance provider.
Auto-Protect is a feature in SiteLink by Storable software that ensures all occupied, insurable units at your facility are covered by insurance. With Auto-Protect enabled, SiteLink will automatically enroll tenants in your store insurance plan if they fail to provide proof of private insurance coverage within a grace period after move-in.
Auto-Protect provides you with everything you need to automate insurance enrollment for new tenants, including document management, customer communication, and billing.
How Auto-Protect works
1. Enablement
Auto-Protect is an optional feature, so you’ll need to enable it within your software settings. You can exclude specific unit types from insurance enrollment to ensure you don’t sell insurance plans for unit types that aren’t insurable.
For instructions, read our article: How to enable Auto-Protect.
2. Eligibility
When a tenant moves in online or in person at your facility, they will be required to sign an Auto Enroll Agreement. It states that the tenant agrees to enroll in and pay for your facility’s insurance plan if they decline to purchase it at move-in and don’t provide proof of private insurance.
For instructions about what to do at move-in, read our article: Moving a tenant in when using Auto-Protect.
Tenants will then be automatically enrolled in your store insurance if they sign the Auto-Protect agreement and meet one of the following criteria:
The tenant doesn’t provide proof of private insurance within 14 days after move-in.
The tenant has moved into a unit and was previously covered by your store insurance, but isn’t currently enrolled and doesn’t have proof of private insurance on file. For example, this scenario may occur if insurance is accidentally dropped during a transfer to a new unit.
The tenant provided proof of private insurance coverage that has since expired or will expire in 31 days.
3. Enrollment
SiteLink will send your tenant reminder emails before they are automatically enrolled in your store insurance.
If the tenant does not provide proof of private insurance before the end of their grace period, they will be automatically enrolled in your store’s lowest-cost plan. The tenant will then receive an email confirming their enrollment with an attached brochure and Certificate of Insurance. The tenant’s first insurance payment will be prorated and added to their next bill.
📖 For more information about the documents a tenant receives as part of Auto-Protect, read our article: The tenant experience when enrolled in Auto-Protect.
Submitting private insurance coverage
Tenants can submit proof of their private insurance coverage by clicking the link in our Auto-Protect emails to our proof submission portal and entering their insurance details. If they submit private insurance coverage policy information, they will not be enrolled in your store insurance plan.
The tenant's insurance information will be populated in SiteLink after it is submitted. See the Monitoring enrollment section of this article for instructions to view coverage submissions.
📖 For more information about the documents a tenant receives as part of Auto-Protect, read our article: The tenant experience when enrolled in Auto-Protect.
4. Monitoring enrollment
No additional action is needed on your part unless a tenant reaches out to sign up for a specific insurance plan.
However, you can check the insurance enrollment status of your tenants on the Insurance Enrollment screen in SiteLink Web Edition by clicking Enrollment from the Operations screen.
This screen has two tabs: Tomorrow’s Enrollments and Search Enrollments.
Tomorrow’s Enrollments
This tab shows all tenants who will be automatically enrolled in your Store’s insurance and get the welcome email tomorrow.
Search Enrollments
This tab shows all tenants in the Auto-Protect workflow, along with the document they’ll receive next and its status. Please note: Only tenants who moved in after you enabled Auto-Protect, who are not exempt from Auto-Protect, and did not move into a unit that was exempt from Auto-Protect will appear on this screen.
Columns
Tenant: Tenant’s name
Unit: Tenant’s unit
Workflow: The step of the Auto-Protect process the tenant is currently in.
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Initial Document, Enrollment Document, Welcome Document: These columns will indicate the status of the document:
Pending: The document hasn’t been sent yet.
Sent: The document has been sent (via email).
Delivered: The document has been delivered to the tenant’s inbox.
Consented: Indicates whether the tenant signed the Auto-Protect Agreement. If they have not signed the agreement, this column will say No. The Auto-Protect process will not begin for them until they have signed the agreement. All documents will remain in Pending in the document columns until the agreement is signed.
View private insurance coverage submissions
Navigate to the Payment screen in SiteLink Web Edition and select the tenant and unit you want to view. There will be a shield icon in the bottom-right corner of the screen, next to Proof Status. If the shield is gray, the tenant is not insured. If it's green, they're either insured or have submitted proof of coverage.
If you click the Insurance button above the shield and proof has been submitted, you'll see their policy information in the Proof of Insurance section.
After a tenant declaration page is uploaded in the Proof of Private Insurance Portal, it will appear in the Tenant Profile screen: