Release Notes
Sitelink Training
StorageForum
Sitelink Status
Storable

NSF Payment Reversals

Sitelink

NSF Reversals in Sitelink


Checks and money orders that have been deposited but returned by the bank for Non-Sufficient Funds (NSF) should be flagged as NSF in SiteLink by Storable to indicate that the money was not collected, and the charges originally covered by the payment should be added back to the tenant’s ledger.

1. In SiteLink Web Edition, navigate to the Adjustments page and click NSF Payment Reversal.

2. Double-click on the tenant’s name to see a list of available receipts. If a payment was already refunded or processed as NSF, it will not appear on the list.

3. Select the receipt that needs to be reversed.

4. In the bottom right corner under Process, check or uncheck the following options as needed:

  • Increment This Tenant’s Count of Total NSF (Optional): This option adds to a running tally of the number of times this tenant has a returned payment. This can help you keep track of how many times a tenant’s payments are rejected.

  • Reverse Payment: Select this option to reverse the transaction and add the charges back to the tenant’s ledger.

  • Add NSF Fee (Optional): You may choose to add a fee for a returned payment.

  • Add Late Fee (Optional): You can add a late fee to the tenant’s ledger if a returned rent payment puts the tenant in a past-due status.

5. Once you have selected your desired options, click Process to flag the payment as NSF and add charges to complete the process.

6. Click Yes from the pop-up message to confirm you want to record the payment as bad.

7. If you would like to print a Returned Check Notice, click Yes from the next pop-up.

The notice will include the charges due and any associated fees. You can print out a paper copy or email the notice by choosing an option at the top of this screen.

8. When you are done, you will see a Transaction Successful message.

Please note: Once a payment is flagged as NSF, you will not be able to modify or make further adjustments to the transaction.


NSF Reversals in myHub

When a deposited check or money order is returned by the bank for Non-Sufficient Funds (NSF), you need to update the tenant's account to reflect the bounced payment. This process ensures the funds are marked as uncollected and automatically restores the original charges to the tenant’s ledger.

Quick Start:

  1. Open NSF.

  2. Search by tenant, check number, or card number.

  3. Select the receipt to open Process NSF.

  4. Review the default processing options and click Process NSF.

  5. Use Email, Print, or Export from the returned check notice.

Prerequisites:

  • You must have access to myHub and permission to work with payment-related workflows.

  • The facility must have an eligible returned payment or receipt available for NSF processing.

  • If you need the fastest workflow, have the check number, card number, or receipt details available before you begin.

  • Some fee amounts and available actions depend on your facility’s existing ledger and fee configuration.

  • Payment reversal enablement is configured in Sitelink Web Edition. If there are reversals that haven't been processed, check your settings in SLWE.


1. Open NSF in myHub.

Note: There are two ways to access NSF within myHub:

  • Click Adjustments on the left-side menu, then select NSF Payment Reversal

  • Click NSF Payment Reversal on the main myHub screen.

2. On the main NSF screen, there are two search options:

  • Search by Name: search for a record by tenant name or unit number.

  • Search by Number: search for a record by check number or credit card number.

In the Search by Number tab, tenants who've already received an NSF notification have a Payment Reversal Notice link in the Letter column. Click on the link to view more information on the NSF payment.

If you search by check number or card number, you can click on the receipt for more information. You can print or email any receipt.

Example receipt:

Both search options let you filter results. Click on the Filter button to review filtering options, and click Apply Filters to view the results.

Search by Name filter options:

Search by Number filter options:

Click on the Export button to export a list of your current search results.

  1. Click on a record to reverse the payment.

  1. Review the tenant and receipt details on the Process NSF screen to confirm you selected the correct payment.

  1. Leave or adjust the processing options for Increment This Tenant’s Count of Total NSF, Reverse Payment, Add NSF Fee, and Add Late Fee.

  1. Click Add Charges, if needed, to apply additional charges to the NSF payment reversal. Click the plus sign (+) next to the charge type to add it to the NSF reversal, and adjust any settings. Once you're finished, click Save Changes.

Adding Charges example:

  1. Click Process NSF to complete the transaction.

  1. Click Process on the confirmation screen to send the NSF reversal to your tenant.

  1. On the confirmation screen, use Email, Print, or Export to share or save the notice, or click Back to NSF to return to the workflow.

  1. The payment record now shows that an NSF reversal has been processed.


Feedback received!

Error submitting feedback, please try again later