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Sitelink Knowledge Base

Sitelink

Getting Started

What is Sitelink Web Edition?

What is Sitelink myHub?

What is Sitelink Corporate Control Center?

Add or Delete Units

Put Tenants in Units

Move-ins

Move outs

Transfers

Daily Close

Process Invoice

Recommended Hardware

Sitelink Product Guides

Units

How do I modify units?

How do I mark a unit as unrentable?

How do I credit a unit?

How do I edit rent?

How do I move a ledger to another tenant?

Online Move-Ins

Enable Online Move-ins

Add an Online Move-In link to forms

Troubleshooting: Units are not available for online move-ins

How do I withhold gate codes for online move-ins?

Tenants

Set up and Edit Tenant Auto Bill Information

Ledger Settings

How do I create a Ledger Adjustment?

Miscellaneous Adjustments

How do I edit Tenant Settings?

How do I edit current tenants' fees?

Send one-time mass emails

Create ongoing email campaigns

How do I reverse a move-out?

Moved-Out Accounts

Insufficient Notice Fees

How do I change a tenant's anniversary billing date?

How do I re-print a tenant's receipt?

How do I print or reprint a form?

How do I reprint a past due letter or invoice?

Rate Management

How do I create a discount plan?

Pending Tenant Rate Changes

Tenant Rate Optimization

How do I set up Push Rates?

How do I use Web Rates?

How to Enter & Display Maximum Rent and the Duration of Promotions and Discounts on Leases

Payments and Auto Billing

Process Auto Billing

How do I pre-authorize a payment?

How do I process a walk-in merchandise purchase?

How do I add an Administrative Adjustment to a tenant's account?

How do I add a tenant's card to their account?

How do I check AVS status for credit cards saved on file?

Collection Calls and Past Due Tasks

How do I find failed credit card payments?

How do I find and reverse rejected ACH payments in SiteLink Web Edition?

NSF Payment Reversals

Reporting

SiteLink Reports Overview

How do I run reports?

How do I set up Reporting Jobs?

Report Scheduler: Best practices and troubleshooting

Graphs

How do I make custom reports available to users?

The Exceptions report

The Gate Access report

Merchandise

Add or Edit Merchandise

How do I make adjustments to inventory?

How do I lock in my cost of goods?

Set up Web Template and generate URLs

Troubleshooting: Web Template Errors When Using an iframe

Insurance

Auto Protect Overview

Enabling Auto-Protect

Moving a tenant in when using Auto-Protect

The tenant experience when enrolled in Auto-Protect

The Audit Letter Program (Storable Insurance)

Share insurance reports with a third-party insurance provider

Access and Gates

Third-Party Gates

How do I set up or make changes to a tenant's gate access?

How do I change the length of my gate codes?

Troubleshooting Gate is not updating

How do I set prerequisite events for gate lockout?

Storable Access Control

Set Access Hours

How do I create or edit an Access Zone?

How do I provide an access code at move-in?

How do I grant 24 hour access to individual accessors?

How do I make changes to a tenant's access?

Where can I view a log of access activity?

How do I control the gate remotely?

How do I add non-tenant accessors?

Contactless Entry App (Mobile Entry)

Account Management

Software Access and User Management

Security Levels

How do I change an employee's password?

How do I edit SiteLink Web Edition user accounts?

Creating and editing Corporate Control Center user accounts

Password requirements

Software Settings

Store Information

Accounting Settings

Create Forms and Documents

Edit Facility Map

Enable or disable Auto Billing

Enable SMS/text messaging

Future charges at move-out

Insurance Default Settings

LeadAlert™ automated phone call reminders

Move-In and Move-Out surveys

Past Due Schedule

Program Defaults

Set Up Walk Thru Order

Tax Rate Changes

Data Refresh and Updates

How do I run a Live Update?

How do I refresh the data in SiteLink Web Edition?

Background data refresh

Email Setup

How do I set up SMTP email?

SMTP setup by email provider

Setting Up Email with Microsoft OAuth

How do I use Google App passwords with SMTP email in SiteLink?

Troubleshooting: Emails are not sending

SCA (UK customers only)

How do I enable SCA? (UK customers)

SCA Compliance FAQ (UK customers)

Corporate API user accounts

3rd party API rate selection

What's New: 2026

What's New: 2025

What's New: 2024

What's New: 2023

What's New 2022

What's New 2021

What's New 2020

Get Support

Natural disaster support

Weekly Webinars

SSO

Getting Started

SSO: Admin Quick Start Guide

SSO: Pre-configuration guide + FAQ

SSO: Admin Enablement Guide

SSO: Communicating with your organization

SSO: Using Your Identity Provider’s Login

SSO: User Management

SSO Product Guides

SSO: Enrollment Guide

SSO: Multi-Factor Authentication (MFA) setup

SSO: Troubleshooting

Storable Websites

Get Started

Storable Websites FAQ

What to expect from the new Online Move-In experience

The Online Move-In tenant experience

Accessing your Storable marketing website admin

Website and Facility Branding

Managing reviews

Managing calls on your tracked phone line

Integrating Third-Party websites with the Storable Online Rental App

Editing your website content

Editing website settings

Editing website page settings

Modifying Layout and Element properties

Editing your website Layout and Elements

Adding or editing a background color, image, or video on your Storable Website

Editing the Header and Footer of your website

Editing your website's breadcrumbs

Adding a Facebook pixel to your website

Adding a pop-up to your website

Adding images to your Storable website

Editing your website content

Editing text on your Storable Website

Editing widgets on your Storable Website

Sitelink Product Guides

Introduction to Storable Websites with Sitelink

Storable website integration FAQ

Enabling online move-ins on your Storable website

Enabling online payments on your Storable website

Editing website settings

Editing unit details on your Storable website

Displaying SiteLink's discounts on your Storable website

Using Push Rates on your Storable Website

Displaying facility info on your website

Managing leads and reservations from your Storable website

Rental Center 2.0

Rental Center 2.0: Setting up reservations and online move-ins

Rental Center 2.0: Customizing the units table

Rental Center 2.0: Customizing unit features and amenities

Rental Center 2.0: Adding discounts to unit listings

Rental Center 2.0: Adding images to your unit listings

Rental Center 2.0 Settings

Using Rental Center 2.0

Edge Product Guides

Link Google Analytics

Marketing Website Visitors and Source Report

Website Leads and User Analytics Report

Agent Assist Quick Start Guide

Account Management

Website Permissions

Do you need help with your website?

Storable Payments + Sitelink

Get Started

How do I get started with Storable Payments?

How do I activate Storable Payments within SiteLink by Storable?

How do I update my deposit account?

Upgrading to Storable Payments from another payment processor

Storable Payments Overview and FAQ

Setting up PCI compliance with Control Scan by VikingCloud

Frequently Asked Questions About PCI Compliance

Processing Payments and Refunds

How do I process customer payments and save card information with my EMV device?

How do I void or refund a Payment when using Storable Payments?

How do I accept payments online when using Storable Payments?

How do I set up recurring payments (Auto Billing) when using Storable Payments?

How do I take a payment for a current tenant when using Storable Payments?

Storable Payments ACH FAQ

How do I find the status of a payment reversal when using Storable Payments?

How to update a card on file for Storable Payments

Chargeback process for Storable Payments

Surcharging

Surcharging for Storable Payments FAQ

How to Enable Surcharging for Storable Payments

Data and Reporting

How do I Reconcile my Bank Account and Storable Payments?

Where can I find my Storable Payments data?

ACH Returns Report

Transaction Statuses and Funding Times

Storable Payments Deposit Cut-Off Time

Processing Payments with a EMV Card Reader

Storable Payments Card Reader FAQ

How do I activate an EMV device for Storable Payments?

Card Reader Troubleshooting Guide

Troubleshooting

Troubleshooting: Transactions made with CC on file failing after changing payment processor

Troubleshooting: PC charge server error

Storable Payments credit card error messages

Account Management

Storable Payments Fees

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CONTACT

Storable Support
sitelinksupport@storable.com
(855) 718-2884