Transaction Statuses and Funding Times

Transactions move through several statuses between the time you initiate a payment and the time the funds are deposited into your bank account. The timing of when funds are deposited into your account depends on when the transaction was processed and whether it was a credit card or an ACH transaction.

Statuses

You will see the status of each transaction on the Transactions page in SiteLink myHub. You can find more information about the reporting available on the Transactions page in our article: Where can I find my Storable Payments data?

Funds from a transaction are not deposited into your bank account until after the transaction has reached the Settled status.

Approved

"Approved" indicates that the payment was authorized by the card-issuing bank. The bank has confirmed the funds are available and validated the cardholder’s submitted CVV & AVS (address) information.

Captured

Captured indicates that an Approved payment has been sent to our processing bank as part of the daily batch, beginning the transfer of funds to your account.

Settled

Settled indicates that the funds transfer from the cardholder to your account is now complete, and the deposit has been initiated. You will receive the deposit in your bank account the day after the transaction is marked as Settled. Please see the example timelines below for more details.

Returned

This status applies only to ACH payments. After an ACH payment is successfully processed, the issuing bank typically has 2 business days to issue a Return. This could occur if the ACH bank account information was invalid or if there were insufficient funds in the account. If this happens, the original ACH transaction is moved to the Returned status, and the funds are deducted from your bank deposit total.

Credit card processing timeline

Credit Card payments are typically funded 2 days after initiation.

Please note: Payments initiated on Fridays will be funded on Mondays.

Example timeline:

ACH processing timeline

ACH payments are funded 3 days after initiation.

Example timeline:

Negative balance flow

From time to time, your merchant services account might experience activity that results in a negative balance. Such events include refunds, chargebacks, ACH returns, etc. On days when you have offsetting credit card processing, these debit transactions will reduce your available balance, and your bank account will be funded for the day’s processing, less the debiting event (refund, etc.). On days when there is no offsetting activity, the negative balance will remain on your merchant account until there is credit card processing to pull from. However, if the debit activity exceeds $5,000 or the negative balance remains on your merchant account for more than 10 days, it will be debited from your bank account on file.