All website customers have a tracked phone line automatically activated and integrated with the Storable Edge platform. You’ll handle calls on your tracked phone line from the facility level of Edge.
To access your Phone Calls tab, click the Edge logo in the upper-left corner of your website admin, then click Calls & Reviews.
Phone Calls Tab
All calls to the integrated tracked phone number are stored in the Phone Calls tab. Here you can see the caller ID information gathered from the call, the call date and time, and listen to the call recording. To listen to a call, just click the triangular play button.
To listen to phone call recordings, a user must have their permissions set to include Receive call notifications and Listen to recordings.
To ensure PCI compliance, sensitive data such as credit card or bank account information should not be collected during a recorded call.