When will my website setup be complete?
If you have recently signed a quote with a member of our Sales team, you can expect to receive an email from a member of our Implementation team within 1 business day. They will collect any additional information we need to set up your website and schedule a launch date.
Your request will then be assigned to an Implementation Consultant to complete the process and provide a walkthrough of your new website.
Please reply to the email you received from our Implementation team if you have any questions throughout the process. Pending availability, Implementation is typically completed within 2-4 weeks after billing and settings information is received.
How do I add a facility to my website?
Please fill out our Customer Setup Form to get the process started. You can expect to receive a quote for the added facility within 24-48 hours from our Billing team. Once you have reviewed and signed the quote, we will send your request to our Implementation Team, which will collect any additional information needed to set up your account and schedule a launch date.
Your request will then be assigned to an Implementation Consultant to complete the process and provide a walkthrough of your new website.
Please reply to the email you received from our Implementation team if you have any questions throughout the process. Pending availability, Implementation is typically completed within 2-4 weeks after billing and settings information is received.
I need help with billing. Who do I need to contact?
If you have a question about invoicing, your billing history, or need to update your payment method on file, please contact our billing team at billing@storable.com.
I would like to request a credit or refund. Who do I need to contact?
If you believe your invoice is incorrect, please reach out to our Support team at edgesupport@storable.com or (844) 287-3388.
I would like to cancel my website subscription. Who do I need to contact?
We require written notice of your cancellation request. Please email edgesupport@storable.com to cancel your software subscription and specify the effective date of cancellation.
My website is not functioning correctly. How can I let you know and receive support?
We will notify you of any known issues that do not result in a full outage via a pop-up notification in your website admin portal. In the case of an ongoing full outage, we will notify you at the email address on file with any information or updates we can provide. If you are experiencing an issue that is affecting your website or admin portal, please reach out to our Support Team at edgesupport@storable.com or (844) 287-3388 for assistance.