To reconcile your bank account and Storable Payments account, log in to MyHub Corporate Control Center.
1. In the navigation menu, click Payments and then Bank Activity. |
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2. Select your start and end dates, as well as which facilities (or all) you’d like to view deposit activity for. |
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This page lists Credit Card Bank Deposits sent to your bank account. The date shown is the date Storable Payments sent the deposit to your bank account. Each of those dates represents payments taken from midnight to 11:59 pm local time. For example, payments taken from midnight on April 1st through 11:59 p.m. on April 1st will be included in the April 2nd deposit. The funds will be available 1-2 days after the deposit date, depending on your bank.
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In the example below, the Deposits list shows an $18,603.39 deposit dated May 7th. This amount should be posted to the user’s bank account on May 8th or May 9th, depending on their bank. | |
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Total Net Amount on the top left is the total net credit card activity that was deposited into your bank account throughout the date range that you've selected. You can adjust the Start and End Dates to use this number for end-of-month reporting or to reconcile credit card funds received over several days. | |
Which Transactions Went into a Deposit?
You can click the View button to the right of a deposit to see more details.
Activity Type Summary
The Deposit Details page shows a breakdown of the total credit card sales, refunds, chargebacks, and fee charges that made up the net deposit amount.
Chargebacks
Chargeback activity is represented in the Activity Type Summary section at the top of the page. For example, if there were 2 chargebacks totaling $72.23, then -$72.23 would show up in the Chargebacks box. Chargebacks are not reflected in the Sales/Refunds list.
📖 Learn more about our chargeback process
Sales / Refunds list
The Transactions list beneath the summary shows any Sales and Refunds that occurred during the deposit time window. The deposit window will be from Midnight local time to 11:59 p.m.
Transaction statuses
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Transactions move through several statuses between the time you initiate a payment and the time the funds are deposited into your bank account. The timing of when funds are deposited into your account depends on when the transaction was processed and whether it was a credit card or an ACH transaction. You can view a list of transactions and their statuses on the Transactions page. |
Using the Credit Card Payment report to reconcile before the Daily Close
Before you close out for the day, you can check for any discrepancies between credit card payments processed and what has been recorded in SiteLink by Storable, and fix issues if needed.
From the Reports page or the Daily Close screen, click Credit Card Payment Report.
Select the time period to view in the report, and click OK.
The Transaction Status column is expected to show Verified for all credit card sales, voids, or refunds. If you notice a different status, make the adjustments indicated below before closing out the day.
If a transaction shows 'Web Edition only' in the Transaction Status column, it was recorded in SiteLink but not processed by your payment processor. These transactions are also referred to as Offline payments and are indicated by an exclamation point preceding the Authorization Number. Void the receipt and retake the payment if needed so that it is submitted through your payment processor.
If a transaction shows Terminal only in the Transaction Status column, it was submitted to the payment processor but not recorded in SiteLink. Record an offline payment in SiteLink or void the receipt if needed.
Please note: The Count column in the Summary of Credit Card Transactions section shows the number of individual unit payments, not the number of unique transactions. This number may not match the number of transactions shown on the Transactions page in SiteLink MyHub if any transactions paid for multiple units.
This report includes approved credit card transactions only. If you would like to view failed/declined credit card transactions and ACH transactions, you can find them in SiteLink MyHub.
Reconciliation FAQ
When can I expect to see my Deposit on this list?
Deposits should appear on the Deposits list as Processing 1 business day before the funds are posted to your bank account. This will be 1-2 business days after the transactions are initiated.
What if the total number on the MyHub Corporate Control Deposit List doesn’t match what the Bank Statement says?
Make sure you’re looking at the correct date. The date you see on your bank statement reflects when your bank posted the funds to your account. The date you see in MyHub Corporate Control should be one or two days before this.
If you still think there is a problem, contact Storable Support at sitelinkmerchantsupport@storable.com.
How do I know if there was a Chargeback?
The Deposit total includes any Chargeback activity. You can see the total amount of Refund activity that affected a Deposit total by viewing Deposit Details. Learn more about our chargeback process.
How do I know if there was a Refund that isn’t accounted for?
Because you cannot initiate refunds on the processor side, any void or refund initiated through SiteLink is fully processed as expected. This means there will be no discrepancies resulting from refunds processed on the processor side only. Users can see the total amount of Refund activity that affected a Deposit total by viewing Deposit Details.