This article is intended for SiteLink by Storable clients who are using Storable Payments as their payment processor.
If you upgraded to Storable Payments from another payment processor, you may have used a Virtual Terminal previously. With Storable Payments, all functions performed in a Virtual Terminal can be performed directly through SiteLink in both myHub Corporate Control Center and myHub SiteLink Web Edition.
In myHub Corporate Control Center
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To access Storable Payments data, log in to the Corporate Control Center on myhub.sitelink.com and click Payments in the menu on the left.
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Transactions
Click Transactions to see all payments made, including failed attempts. |
You can compare your Daily Close reports from SiteLink Web Edition as part of your reconciliation process to match up transactions.
The page can be filtered by date range or status, or you can search by the last 4 digits of the customer’s credit card number. If you accept both credit card and ACH payments, you will see the total amounts processed for the time period, and you can filter the report by payment type from the Payment Method dropdown list.
The transactions may also be exported to see the details in an Excel or .csv file.
The Transaction Date is the date when the transaction was run.
The Status column shows if the transaction was approved or failed. If approved, the status will change to Settled once the transaction has been funded to your account. Read more about transaction status in our article: Transaction statuses and funding times.
The Transaction Type column shows whether the transaction was a sale, a refund, or a void.
Expanding a line item will show you the tenant name and unit number the transaction is associated with.
Click a date in the Deposits column to view the transaction details.
CC Deposits and Fees
Depending on your Payments version, click CC Deposits and Fees or Bank Activity. The main page defaults to Deposits, which can be used to reconcile with your bank account. |
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Export your data
Note: Depending on your Payments version, you will see either CC Deposits and Fees or Bank Activity as the screen headers.
You can export your deposit data and filter it by date range and facility. Select the Start Date and End Date for the time period you would like to download data for, and choose which facilities to include from the drop-down menu. Click Apply. |
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Click the Export button to download an Excel file. |
Fees
Note: Depending on your Payments version, you will see either CC Deposits and Fees or Bank Activity as the screen header.
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On the CC Deposits and Fees page, click the Fees tab for more information about the fees you are charged. The date shown for each statement period is when the fees for the previous month are collected. For example, fees collected on 05-oct-2020 are fees for the month of September 2020. Click View next to the statement you would like to see more information for.
Your fees page will look a bit different depending on whether you signed up for Flat Rate fees or Interchange Plus fees. For a full breakdown of what each fee on this page means, read our article: Storable Payments Fees. |
How are fees processed?
Your monthly statement balance is automatically paid on the 5th calendar day of the month. Your payment is withdrawn from the bank account that receives your daily deposits and will take about 3-5 business days to process. This means you should expect the payment to be deducted from your bank account around the 8th-10th of the month.
What should I do if I have a question about my fees?
If you are confused by a fee charged to your account, we first recommend referring to the fee schedule you were provided with at onboarding to seek an explanation. If you would like to discuss your fees, contact Storable Support at sitelinkmerchantsupport@storable.com.
Print your Monthly Statements
To download or print your monthly statements, navigate to the Statements page in SiteLink MyHub Corporate Control Center by clicking Payments and then Statements from the left side menu.
The Statements page shows the monthly statement for each facility on your account. You can filter it by date range and facility.
Click Download for any statement on the page to save a PDF file of the selected statement to your computer.
In myHub SiteLink Web Edition
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The Transactions and CC Deposits and Fees pages are also available in myHub SiteLink Web Edition so that you can view that data for any sites you have access to without logging into the myHub Corporate Control Center. This makes managing credentials for myHub Corporate Control Center easier by giving you all the payment information you need to do their job in myHub SiteLink Web Edition. It also makes it simpler for you to check your locations' transactions without having to switch between site logins. To access these pages in myHub SiteLink Web Edition, log in to myhub.sitelink.com and select Storable Payments from the menu on the left. You will see the same information as indicated in the Transactions and CC Deposits and Fees sections above, but only for the location you are viewing. |