You will see a list of all transactions and their statuses. Reversals will appear as negative amounts, e.g., (-$50.00), and as a separate line item from the original payment, which will remain a positive amount. For example:

Original Payment
3/10/2020 1:12pm Joe Smith Visa *1234 $75.00
Reversal
3/10/2020 1:17pm Joe Smith Visa *1234 (-$75.00)

What you’ll see after the reversal is successfully processed

The time of day that you complete a payment reversal will affect what you will see in SiteLink by Storable. This will also vary based on the Deposit Cut-Off Time your account is configured for.

• A payment reversed on the same day and before your Deposit Cut-Off Time will be voided (canceled before it is processed with the bank). There will be no record of the payment on the tenant’s bank statement.

• A payment reversed after your Deposit Cut-Off Time will be processed as a refund. The original payment will be deducted from the cardholder’s bank account, and the refund will be credited back to them within a few days.

SiteLink Reports and Receipt

The payment will appear as a reversal.

Daily Deposit Report

Refunds appear in the Refunds section at the bottom right.

Tenant Ledger

The payment will not appear in the Tenant Ledger.

Transactions List in MyHub Corporate Control Center

The original Payment will be listed (e.g., $50) along with a separate line item for the reversed amount (e.g., ($-50)).

Bank Deposits and Deposit Details in MyHub Corporate Control Center:

• Voids do not flow through to Bank Deposits.

• For Refunds, the payment and the refund will be reflected on separate deposit reports because they occur on different days. Reference the Deposits Report for the amount you should expect to see for each deposit.

Tenant’s Bank Statement

• Voids will not show up, but bank activity may reflect the pending void for up to 24 hours.

• For Refunds, the Payment and the Refund will show up as separate line items on the tenant’s bank statement.