1. From the Operations screen, click Tenants.

2. Select a tenant from the list. On the right, click Credit Card (even if you are going to enter ACH information).

3. In the bottom right corner, find the box titled Monthly Automatic Billing. Click the Credit Card or ACH radio button.

The Auto Bill On Day Past Due setting determines when the payment will process. “0” is usually recommended, as this bills the tenant on the day that their rent period begins. You can only bill the payment method once the customer is due, not before.

You can also check the E-Mail Receipt box to email a receipt to the customer after their card is successfully billed.

4. Enter the customer's Address and Zip Code in the Address Verification Service section. These fields are required to verify AVS information and help reduce fraud and credit card decline rates.

You can click the Verify AVS button to verify the AVS information before saving the card on file; however, this check is not required. We will automatically verify the AVS information when the credit card is used for billing.

If you do click Verify AVS and the information matches, you will see a message under the button that says "AVS information has been verified and matches". If the information does not match, you will see a message that says "AVS Information has been verified and does not match."

4. When you are done, click OK to save your changes.

1. From the main screen of myHub, select Customers from the left side menu.

2. Click Tenants.

3. Select a tenant from the list. Then click to expand the right-side popover menu and select Autobill.

4. Enter the Credit Card information, then find the section titled Monthly Automatic Billing in the bottom right corner. Click the Credit Card radio button.

You are required to enter the customer's Billing Address, Postal Code, and CVV when adding a new card to their file. Including this information aligns with industry best practices for fraud reduction and can help decrease credit card decline rates.

The Auto Bill On Day Past Due setting determines when the card will process. “0” is usually recommended, as this bills the tenant on the day that their rent period begins. You can only bill the card once the customer is due, not before.

You can also check the E-Mail Receipt box to email a receipt to the customer after their card is successfully billed.

5. Click OK to save your changes.

1. Click Setup.

2. Click Program Defaults.

3. Navigate to the Batch tab and check the boxes next to the items you would like to include in Automatic Batch Processing. You can also set a maximum amount per transaction if you prefer to manually process large payments.

Note: As a result of changes to consumer protection laws, communications regarding debt collection, including invoicing, should occur only during normal business hours. To help you comply with this regulation, automated emails will only be sent between 2 p.m. and 9 p.m. ET. This time frame ensures tenants in all U.S. time zones won't receive billing emails from SiteLink outside of business hours.

4. Click Ok to save your changes when you are done.

You will receive a summary email after processing is complete to let you know whether any payments failed.