If you use Storable Payments, you can add a surcharge fee to credit card payments. Surcharges are percentage-based fees charged to tenants to help offset costs associated with payment processing and credit card payment fees.
Surcharging can only be enabled in SiteLink Web Edition one facility at a time.
Note on Batch Processing: During batch payment processing, SiteLink determines if the payment method is a credit card and, if so, calculates the Surcharge amount. The amount is added to the total, processed in the payment, and added to the grand total.
Read our FAQ for important steps and considerations before enabling surcharging. Using the surcharging feature must comply with all applicable laws, regulations, and card brand rules. By using this feature, you acknowledge and agree that we are not responsible for the foregoing. Consult with a legal professional to ensure your compliance.
Informing Your Tenants About the New Surcharging Fee
Before turning on surcharging, you should give your tenants adequate notice. This provides your tenants an opportunity to change their payment method and not incur any fees. To make this easier for you, a new letter template has been added to SiteLink.
Using SLWE, open the Setup menu and click Form Setup.
Select the Form named Credit Card Surcharge Fee Notice.
To enable the form to be used, select Use Standard RTF and click Save.
To modify the form, click Edit.
Note: Like other Forms, the Form Name can be edited. The default Name is Credit Card Surcharge Fee Notice.
You can send this letter to your tenants.
From the SLWE home screen, go to Company → Forms.
Select the Form, the desired tenant(s), choose the Email radio button, and click Process.
Example of the letter to the tenant as an email attachment:
Enable Surcharging in SiteLink
In SiteLink Web Edition, open the Setup menu and click Charges.
Select the Credit Card Surcharge line item and click Edit
Like other charges, you can edit the Description. The default Description is Credit Card Surcharge.
To enable Surcharging in this facility, enter the desired percentage, select Currently Used, and click OK.
By default, this charge is mapped to Fee Income. You can change it to another account if needed.
Surcharges in SiteLink Web Edition
When Surcharging is enabled, all credit card payments processed on this screen will automatically incur a Surcharge. One-time payments with any surcharges applied are initiated the same way as non-surcharge payments. You either enter or swipe a credit card or select a Card on File.
When you click OK, SiteLink determines whether the payment method is a credit card and, if so, calculates the surcharge and presents a Grand Total (subtotal, tax, and surcharge).
Surcharges in myHub
When surcharging is enabled, all credit card payments processed on this screen will automatically incur a surcharge.
One-time payments with any surcharges applied are initiated the same way as non-surcharge payments. You either enter or swipe a credit card or select a Card on File.
When you click OK, SiteLink determines whether the payment method is a credit card and, if so, calculates the surcharge and presents a Grand Total (subtotal, tax, and surcharge).